Personalized Acopa Marble and Acacia Wood Coasters Sets

Website (http://keytomemories.com): Please provide the custom information in the corresponding personalization box before adding the product to the cart. 

If you don't wish to add your contact information/gift note to the item, please type N/A in the "Add your personalization" box.

For the products with logo option, please upload a high quality PNG file in the "Upload The Image" box, by clicking on "Choose photo".

Instagram and Facebook Checkout: Send us a Direct Message (DM) *after the order is placed. Include the following details:

1. Product Name/Type
2. Order number
3. Personalization
4. Custom message
5. Giver's contact information (optional)
6. High quality PNG file of the Logo (optional and only for items with logo option available)
7. Feel free to add any questions or comments for the seller!

Once your order is placed, our team takes the following steps to craft your distinct personalized items, ensuring they align perfectly with your preferences and customization details:

1. Gather order details and design preferences.
2. Develop the design.
3. Share design proofs with you for review via email within 24 hours. This applies only If the design proof was requested. *Please note that requesting a proof of design might delay the production time.
4. Once the proofs are approved, production begins. *Note: Some items require 1 - 2 days to dry.
5. Carefully pack the products.
6. Drop off the package for delivery.

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Shipping typically takes between 3 to 10 days, depending on the location. *Please allow extra time, especially during the holiday season.

We work diligently to get your order to you as soon as possible.

Returns:

100% Satisfaction Guarantee.

Items without customization can be returned within 30 days of purchase.

Since personalized items are uniquely crafted for you, they are non-returnable unless they arrive damaged. In such a rare occurrence, we are committed to either providing a full refund or promptly replacing the product for you.